Final Fantasy XIV director and producer Naoki Yoshida has apologized to players for logging problems following the early access launch of Endwalker. All players will receive a 7-day free subscription as compensation.
In a post posted on the official FFXIV website, Yoshida spoke about the issues that led to huge queues this weekend.
Currently, all worlds in all regions reach their entry limit for extremely long periods of time, and the progress of entry queues is slowing down dramatically, ” Yoshida explained in his post. – In general, for the FFXIV service, the number of simultaneous logins has reached the hardware limit, as a result of which it takes a very long time to log into the system, especially during peak hours, when we usually observe increased player activity. For this I sincerely apologize.
Since Endwalker was released in Early Access last week, issues have started to crop up in FFXIV. A number of players attempting to log into the game encountered various bugs, including the infamous 2002 bugs as well as 4004, 5003 and 5006 bugs. current situation.
While errors 4004, 5003, and 5006 are due to connection timeouts as a result of long waiting in the entry queue, error 2002 can be caused by two different problems. Players receiving error 2002 may experience this issue if the game queue reaches the 17,000 player limit, or if their internet connection is not stable enough. While the post itself does not offer any direct solutions to these problems, Yoshida recommends that players use a wired internet connection to improve stability.
In addition to explaining the issues, Yoshida was also quick to talk about how the studio will offer FFXIV fans in light of the current situation.
Considering that players spend a lot of time in queues, and the current situation makes it difficult to play normally, we decided that during the official release of Endwalker on December 7, we will provide 7 days of free playing time to all players who own the full version of the game and have an active subscription, – said Yoshida. – Players who are currently playing within the 30-day free subscription period and those with multiple accounts will also receive this compensation. In addition, we can provide additional free playing time, depending on the further development of the situation with the queues. The timing of the free subscription, as well as any additional renewals, will be announced at a later date. We sincerely appreciate your cooperation and patience with this congestion situation.
The official release of Endwalker will take place tomorrow, December 7th.
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